Privacy Policy

Effective Date: March 17, 2026

8EyeTieDye ("we," "us," or "our"), a Kinchito Commerce brand, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 8eyetiedye.com (the "Site"). Please read this policy carefully. By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

  • Place an order: name, email address, shipping address, and phone number (if provided).
  • Contact us: any information you include in your message.

We do not collect or store your payment card information. All payment processing is handled securely by Stripe, our third-party payment processor.

Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

  • IP address (used for rate limiting and bot protection)
  • Browser type and version
  • Pages visited and time spent on the Site
  • Referring website or link
  • Device type and screen resolution

2. Cookies

We use a single essential cookie to operate the Site:

  • 8etd_session: A session cookie used to track your design generations and maintain your session state. This cookie is HMAC-signed for security and expires after 30 days. It does not contain personal information.

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. We do not participate in cross-site tracking.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmation and shipping notification emails
  • Respond to your inquiries and provide customer support
  • Prevent fraud, abuse, and bot activity
  • Enforce our Terms of Service and rate limits
  • Improve the Site and our services

4. Third-Party Service Providers

We share your information with the following third-party service providers, solely for the purposes described below:

  • Stripe — Payment processing. Stripe receives your payment information directly and is governed by the Stripe Privacy Policy.
  • Printful — Order fulfillment for apparel products. Printful receives your name, shipping address, and order details to manufacture and ship your products.
  • Cloudflare — Website hosting, content delivery, and security services. Cloudflare processes requests to the Site and provides DDoS protection and CDN services.
  • fal.ai — AI image generation for production-quality designs. fal.ai processes design generation requests but does not receive any personal information.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

  • Designs: AI-generated designs expire and are permanently deleted after 24 hours unless purchased. Purchased designs are retained as part of your order record.
  • Session data: Session cookies expire after 30 days. Session-related data in our key-value store (such as roll counts) expires automatically.
  • Order data: We retain order information (name, email, shipping address, order details) for as long as necessary to fulfill orders, handle disputes, and comply with legal and accounting obligations.
  • Rate limiting data: IP-based rate limit records are automatically deleted after 24 hours.

6. Children's Privacy (COPPA)

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, you may not use the Site. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us at privacy@8eyetiedye.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • HTTPS encryption for all data in transit
  • HMAC-signed session cookies to prevent tampering
  • Rate limiting to prevent abuse
  • No storage of payment card data (handled entirely by Stripe)

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing of your data
  • Request a portable copy of your data

To exercise any of these rights, please contact us at privacy@8eyetiedye.com. We will respond to your request within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

8EyeTieDye
A Kinchito Commerce brand
Email: privacy@8eyetiedye.com

8EyeTieDye is a Kinchito Commerce brand. All designs are AI-generated.